Service Level Agreement

Definition

The Uniform Resource Locator (web address) to the information about the levels of performance that a service provider is expected to achieve.

Type

URL¹⁷

Example

http://service-name.service-provider.eu/SLA

Recommendation

Take a look at EGI SLA: https://www.dropbox.com/s/86z098cd1ipzwir/EGI%20Corporate%20SLA%20FINAL.PDF?dl=0)

and EUDAT SLA https://www.dropbox.com/s/86z098cd1ipzwir/EGI%20Corporate%20SLA%20FINAL.PDF?dl=0 to formulate. It can be very simple to start with. One page.

Visibility

Visible to Customers

Required for catalogue

Mandatory

¹⁷. The type of this attribute might change to Free text including a URL. ↩