Service Description Template v1.12

Service Description Template


July 2018


JNP: Jorge Sanchez, Nikos Vogiatzis, Nektaria Berikou, Theodore Ntezes

EFIS: Alasdair Reid, Jelena Angelis, Elina Griniece, Gaël le de Meeûs, Orsolya Gulyas, Henry Varga

UOA: Natalia Manola, George Papastefanatos, Akrivi Katifori, Panagiotis Lambropoulos, Stefania Martziou, Antonis Lempesis

Gottfried Wilhelm Leibniz Universitaet Hannover/e-IRG: Jan Wiebelitz, Gabriele von Voigt

Stichting EGI/EOSC-Hub: Yannick Legre, Sergio Andreozzi, Malgorzata Krakowian

EPCC/EUDAT: Rob Baxter

GÉANT Ltd: Annabel Grant, Shaun Cairns, Karl Meyer, Afrodite Sevasti, Michelle Williams

CNR/OpenAIRE: Donatella Castelli, Paolo Manghi, Franco Zoppi

PRACE AISBL: Florian Berberich, Pedro Alberto, Oriol Pineda

ARC: Penny Labropoulou, Androniki Pavlidou


This work is licensed by eInfraCentral under a Creative Commons Attribution 4.0 International License. It is based on previous work of an informal group of representatives and specialists of e-Infrastructures and of European Union’s Horizon 2020 projects (BLUEBRIDGE, EGI, EUDAT, GEANT, OpenAIRE, Thor), of the work of the e-IRG, the FedSM and e-nventory projects co-funded by the European Commission/FP7 and the TMForum and the COBIT, FitSM, ISO/IEC 20000, and ITIL standards and frameworks. It was developed by JNP Strategy and Management Consulting with the contribution of the contributors in the cover page in the framework of the eInfraCentral project that has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No 731049.

Copyright © eInfraCentral, 2017-2018

This document contains material, which is the copyright of certain eInfraCentral consortium members and the EC, and may not be reproduced or copied without permission, except as mandated by the European Commission Grant Agreement no 731049 for reviewing and dissemination purposes. The information contained in this document is provided by the copyright holders "as is" and any express or implied warranties, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose are disclaimed. In no event shall the members of the eInfraCentral collaboration, including the copyright holders, or the European Commission be liable for any direct, indirect, incidental, special, exemplary, or consequential damages (including, but not limited to, procurement of substitute goods or services; loss of use, data, or profits; or business interruption) however caused and on any theory of liability, whether in contract, strict liability, or tort (including negligence or otherwise) arising in any way out of the use of the information contained in this document, even if advised of the possibility of such damage.

Updates Log

This document and updates can be downloaded from, in PDF format from and in MS Word format from and a complementary tool in in MS Excel from

Date Version Summary of main changes/Status
30.09.2017 V1.00 First public version
13.03.2018 V1.10
  1. Deleted Attributes (Service Full Name, Service Provider Description)
  2. Change of Attribute Names (Target Users, User Value, User Base, Service Symbol, Service Multimedia)
  3. Change of Attribute Block (Service Provider Name)
  4. Changes of Attribute Format (Service ID, Service Name, Service Tagline, Service Description, Service Options, User Base, Service Version, Service Change Log, Service Life Cycle Status, Service TRL, Service Category, Service Subcategory, Required Services, Related Services)
  5. Redefined Service Level Targets and Performance Information Block

    | 26.06.2018 | V1.11 |

  6. New Subcategories in Category (Compute, Storage, Data, Security, Consulting)

  7. Update of Examples in Attributes (Service Order, Service Helpdesk, Service User Manual, Service Training Information, Service Feedback)

    | 31.07.2018 | V1.12 |

  8. New Service Category (Aggregator)

  9. Deleted Subcategories in Category (Application, Data)

  10. Update of Examples in Attributes (Service Life Cycle Status, Service TRL, Service Place, Required Services, Related Services, Service Price, Service Funding)

  11. Update of Recommendations in Attributes (Service Name, Target Users, Service Symbol, Service Multimedia, Service Valid For, Service Life Cycle Status, Service TRL, Service Category, Service Subcategory, Required Services, Related Services, Service Funding, Service Level Agreement)
  12. Redefined Service Level Targets and Performance Information Block


Introduction to eInfraCentral

The mission of eInfraCentral is to “ensure that by 2020 a broader and more varied set of users discovers and accesses the existing and emerging e-Infrastructure capacity and e-Infrastructure Services”. The aim is to structure an open and guided discussion between e-Infrastructures to consensually define a common catalogue for their services. Based on the bottom-up consultation process, eInfraCentral designed, developed and deployed a service gateway for end-users to browse to the catalogue of services and solve the “last mile” problem.

The eInfraCentral Gateway aims at offering end-users a central entry point/gateway to a harmonized and aggregated service catalogue and an additional distribution channel to e-infrastructures services offered disparately by each e-Infrastructure or other aggregators, including service-level targets and end-user ratings.

Each of those e-Infrastructures should have their own service catalogue, perhaps with customer views and internal views, and, potentially, service portfolios. eInfraCentral intends to harmonise the parts of the service description aiming to create a homogenised customer view of the individual service catalogues and impact, to the extent possible, the deployment of full service portfolios; so, any information which might be considered internal view to a service description is not of direct interest to eInfraCentral.

Crucial in achieving the eInfraCentral goal is, among others, a) describing and b) exchanging service-related information in a formal way to allow for increase in accessibility, discoverability, interoperability, aggregation, monitoring and comparison of services and thus their uptake and to allow for enhancing the understanding of gaps and improvements that could be delivered by e-infrastructure services. eInfraCentral, therefore, is focusing much of its efforts in those directions.

In this respect, eInfraCentral has worked in its first phase closely with the European e-Infrastructure flagship initiatives EGI, EUDAT, GEANT, OpenAIRE and PRACE and with EOSCPilot, EOSC-Hub and OpenAIRE-Advance as well as 30+ other e-Infrastructure Service Providers.

From this process, eInfraCentral has devised a Service Description Template for an entry in a Service Catalogue. The Service Description Information is organised in various blocks of information: Basic Service Information, Service Classification Information, Service Support Information, Service Contractual Information and Service Performance Information.

The Service Description Template provides a definition, potential values and their format (if any) as well as information related to whether the information is related only to the catalogue or to the overall portfolio (Use column) as well as whether the attribute is mandatory or optional for the implementation of a number of features in the eInfraCentral platform/common catalogue.

The eInfraCentral Service Description Template

The current version of the Service Description Template, provides definitions of the service features/attributes organised in blocks, example values and their specific format, recommendations as well as whether the attribute is mandatory or optional for the implementation of a number of features in a service catalogue.

Following the overall presentation of the SDT, all service attributes are listed and expanded.

Service Description
Basic Service Information
Service ID 01.03
Service URL or
Service Provider Name e.g. GEANT, PRACE, EGI, EUDAT, OpenAIRE, etc.
Service Name B2DROP
Service Tagline Store, share and access your files and their metadata on a global scale
Service Description B2SHARE is a user-friendly, reliable and trustworthy service that allows to store and share worldwide small-scale research data, results and metadata from diverse contexts and guarantees their long-term persistence.
Service Options “Standard or enhanced", "Bronze, silver and gold", "10, 20, 30", "Foundation Level, Advanced Level, Expert Level"
Target Users Research Organisations, Industry, SMEs, Researchers, Scientists, Funders, Policy Makers, Service Providers, Data Providers, etc.
User Value For the communities who need to guard against data loss, B2SAFE is a customer facing service that allows data replication and safe storage between geographically distributed centres in the EUDAT CDI.
User Base 900+ data providers in Europe with different compatibility levels. Adoption in Latin America (LaReferencia), Mexico and Japan.
Service Symbol
Service Multimedia
Service Classification Information
Service Version 3.1
Service Last Update 28/2/2018
Service Change Log Upgrade of user interface. Correction of minor bugs
Service Valid for 03/12/2018
Service Life Cycle Status Production
Service TRL For the eInfraCentral catalogue, allowed values are: 7 - system prototype demonstration in operational environment, 8 - system complete and qualified, 9 - actual system proven in operational environment.
Service Category Networking, Compute, Storage, Data, Software, Application, Security, Analytics, Operations, Training, Consulting, Aggregator, Other
Service Subcategory Direct Connect, Virtual Network, Load Balancer, Application Gateway, VPN Gateway, Exchange, Content Delivery Network, Traffic Manager, API Gateway, Job Execution, Virtual Machine Management, Container Management, Batch Processing, Serverless Applications Repository, Load Balancing, Data, File, Queue, Disk, Archive, Backup, Synchronised, Replicated, Recovery, Mining, Access, Management, Transfer Management, Registration, Persistent Identifiers, Interlinking, Publishing, Discovery Anonymisation, Preservation, Brokering, Annotation, Validation, Platform, Application, Tools, Component, Authentication and Authorisation, Coordination, Certification Authority, Identity ,Attacks protection, Business Analytics, Web Analytics, Learning Analytics, Predictive Analytics, Machine Learning, Accounting, Helpdesk, Monitoring, Analysis, Configuration, Online Courses, In house Courses, Open Registration Courses, Platform, Audit and Assessment of IT Management, Audit and Assessment of Information Security, High Performance Computing, Other
Service Place Word
Service Language English
Service Tags AIA. Security
Required Services 01.24
Related Services 03.24
Service Support Information
Service Order
Service Helpdesk or
Service User Manual
Service Training Information
Service Feedback
Service Contractual Information
Service Price
Service Level Agreement
Service Terms Of Use
Service Funding e.g. EC (Horizon) and National (NREN) or Development: EC (H2020), National (NREN). Operations: National (capacity and federation), EC (federation).
Service Performance Information
Service Requests 15
Service Users 200
Service Usage 35%
Service Capacity 3000 service orders per day
Service Coverage EU Member States (regional)
Service Cost Free of charge
Service Availability 99.99%
Service Reliability 99%
Service Serviceability or Durability 98.1%
Service Performance Indicator Name Total number of Service Orders
Service Performance Indicator Value 1,000

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