Service Helpdesk

Definition

The Uniform Resource Locator (web address) to a webpage with the contact person or helpdesk to ask more information from the service provider about this service.

Type

URL

Example

http://service-name.service-provider.eu/Helpdesk or http://helpdesk.service-provider.eu

Recommendation

Create a unique URL for each service and provide the shortest possible alias or redirect to a central page used by the SP for the helpdesk.

Visibility

Visible to Customers

Required for catalogue

Optional